- Introduction and development of automobile insurance
- Legal concepts
- No-fault concepts
- Applications for automobile insurance
- Third-party liability
- Accident benefits
- Loss of or damage to the insured automobile
- Uninsured motorist coverage
- General provisions, definitions, and exclusions
- Statutory conditions or Quebec policy conditions
- Endorsements
- Underwriting
- Automobile insurance rate-making
- Industry programs for insurance availability
- Outline of coverages in all provinces other than the student’s province of residence
- Construction and repair terminology
- Structural types
- Damageability and repairability
- Legal environment and licensing
- Planning and managing the brokerage
- Marketing and markets
- Sales management
- Human resources
- Financial management
- Growth
- Technology
- Continuity planning
- Professionalism and professional liability
- Introduction to risk management
- Exposure identification and analysis
- Marketing, quoting, and biding risks
- Refining the sales and marketing process
- Insurance wordings and coverages – part one
- Insurance wording and coverages – part two
- Manufacturers and distributors
- Contractors
- Builders risk
- Monitoring and modifying the risk management plan
- The role of insurance intermediary
- Overview of broker "soft" skills
- Practical risk analysis
- Completing the application
- From binder to policy
- Analyzing risks and coverages: property
- Analyzing risks and coverages: automobile
- Analyzing risks and coverages: liability
- Overview of common insurance transactions
- Broker’s role in claims process
- Regulatory influences
- Other influences
- Company organization
- Distribution networks and plant management
- Organizational planning
- Reinsurance
- Program and product development
- Internal audits
- External audits
- Book management
- The experienced underwriter
- Underwriting specialty lines—part 1
- Underwriting specialty lines—part 2
- Needs analysis
- Loss analysis and rating
- The influence of the law and government
- Manuscript wordings
- Alternative risk transfer
- International business
- Retention and reinsurance
- Introduction to Underwriting
- Underwriting the Risk: Overview
- Underwriting the Applicant
- Underwriting the Risk: Property
- Underwriting the Risk: Liability
- Underwriting the Risk: Automobile
- Pricing the Risk
- Underwriting Relationships
- The Underwriting Environment
- The Underwriting Temperament
- Introduction to claims management
- Claims processes, procedures, controls, and measurements
- Reserving practices
- Claims audits
- Recoveries
- Managing Litigation
- Catastrophe claims management
- Class actions
- Privacy laws
- Liability Coverage Issues
- Liability injury claims
- Environmental, products, and professional liability claims
- Automobile injury claims
- Mediation practices
- Investigation issues in complex property losses and commercial property losses
- Business interruption claims
- Crime Claims and surety bond claims
- Legal and corporate environments
- Policy contract analysis
- Communication skills
- Investigation, evaluation, negotiation and settlement
- Automobile, Property and Liability Claims
- The insurance industry in canada
- Insurance company structure
- Dynamics of the insurance marketplace
- Financial management
- The regulatory environment
- Marketing
- Relationships between sales intermediaries and insurers
- Pricing insurance coverages
- Emerging issues
- Ethics, education, excellence
